Next-Gen Outsourcing. Real People. Real Impact.
Beyond traditional BPO, Guatemala’s bilingual nearshore talent delivers secure, 24/7 operations backed by ISO 27001 standards and next-gen automation. We specialize in high-impact industries, from last-mile delivery and sales to customer support and talent acquisition.
Talent Stability
5% Annual Attrition
vs. 35% industry average
WhenIfirstjoinedKIVOinNovember2024,Iexpectedittobelikeanyothercallcenter.Instead,Idiscoveredaworkplacewheremyvoiceisheard,myexperienceisvalued,andI’vefoundahealthybalancebetweenmypersonalandprofessionallife.I’mgenuinelyhappytobepartofKIVO,whereIfeelappreciated,supported,andempoweredtogrow.I’mexcitedforwhat’sahead.Thankyou,KIVO,forgivingmetheopportunitytobecomethebestversionofmyself!
Our People, Your Power
BPO talent from Guatemala doesn’t just fill roles, they become part of your operation. With bilingual professionals aligned to your workflows and culture, performance is strengthened while your brand values are safeguarded.
While industry attrition averages 35% annually, ours remains at just 5%, proof of how investing in people creates stability and consistent results. Supported by next-gen automation and proactive leadership, our teams deliver reliable support across CX, sales, last-mile delivery, and talent acquisition.
Campus Tec III Guatemala
Certified Bilingual C1/C2 BPO Specialists
Some of Our Accomplishments
Our structured processes and top-tier talent drive immediate, quantifiable gains across critical KPIs for North American partners.
Customer Satisfaction
CSAT score jump achieved through empathetic listening and rigorous first-contact resolution.
Response Time
Drastic latency reduction assisted by AI copilots and automated omnichannel dispatch.
Last-Mile Delivery
Inactive delivery drivers reactivated through structured outreach and dedicated driver care.
Team Retention
Market-leading retention safeguarding your institutional knowledge and operational rhythm.
High-Impact BPO Services Engineered to Scale
From omnichannel customer support to specialized sales and logistics teams, we deploy dedicated talent with rigorous on-site leadership.
Customer Experience & Support
Bilingual teams that adapt to your brand voice and values, delivering consistent, high-quality interactions across every channel. We strengthen customer loyalty while protecting your brand identity.
- 24/7 Omnichannel Support
- First Contact Resolution (FCR)
- On-site QA Floor Supervisors
Specialized Solutions
Proven expertise in last mile delivery, sales, and specialized workflows. Our structured processes and technology-driven approach improve speed, reliability, and customer satisfaction at scale.
- Last-Mile Dispatch & Driver Care
- High-Conversion Bilingual SDRs
- Data Verification & Back-Office
Talent Recruitment & Development
We identify, train, and equip the right people to perform from day one. With a focus on cultural alignment and continuous training, our workforce evolves with your business needs.
- Certified C1/C2 English Vetting
- Custom SOP & Tool Onboarding
- Career Pathing & Continuous Upskilling
Next-Gen BPO That Delivers Real Impact
We merge a human-centered culture with next-gen innovation to create outsourcing solutions that outperform traditional BPOs:
Nearshore Guatemala
Central Time Zone alignment with North America, natural cultural affinity, and neutral English.
ISO 27001 Secure
Clean Desk Policy, biometric facility access, CCTV monitoring, and enterprise data security.
Next-Gen AI & Auto
Agents empowered with smart copilots for rapid resolution and automated quality scoring.
24/7/365 Coverage
Round-the-clock operations with redundant fiber internet and autonomous diesel generators.
Smart, AI-Empowered & Ready to Scale
With a workforce built on education, passion, and adaptability, we combine human empathy with next-gen intelligence. Our teams are trained to leverage AI and automation, delivering smarter, faster, and more scalable solutions that integrate seamlessly with your operation.
Ready to Scale Smarter? Let’s Talk!
Tell us about your customer support, sales, or logistics needs and let our team design a tailored nearshore team for your business.